 There are really only a few companies that can truely be considered lean: Toyota, Honda and Danaher.....a couple others...maybe?
Many of the companies that embark on a lean journey, in my opinion, seem to show interest in lean tools when they are convenient, and then the efforts fade away. Lean thinking has been mainstream for more than a decade and there are thousands of people who have been trained and understand lean principles. So why is it surprising to me that less than 20% of those who start only have limited success? The other 80% scrap the effort completely! Lean is often introduced into manufacturing and gains some quick wins using common tools out on the shop floor. The effort eventually begins to get resistance when it requires support from the other functions as the implementation process moves to the next level. Most often top leadership either does not understand it or is unwilling to embrace the philosophy of servant leadership. Many managers have trouble letting go of some control, allowing front line leaders to make mistakes and learn how to wield the tools of Lean. The lean initiative fades as management loses faith and committed people are reassigned or attrite over time. Short term fiscal priorities become the order of the day and the Lean infrastructure is converted to a “go see what’s wrong” in this department/process. Here are some of the reasons I believe this lean fanfare-and-fade phenomenon happens. These are a few of my observations, I’m sure others could add to this list.
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(Part 2 of blog)
4. Develop a high tolerance for risk. “We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths.” – Walt Disney Walt took a lot of risks in his career. Several times the future of the entire Disney company hung on whether a venture was a success or failure. A few times Walt even had to mortgage or sell his personal possessions. He never did this lightly. He would carefully weigh out both sides and make a decision for bold action and, once decided, never wavered. In 1955, Disneyland was the biggest gamble in the history of American business. Walt struggled to find financing and his own family, including business partner Roy Disney, begged him to give it up. At the time, nothing like Disneyland had ever been attempted, so there was a general consensus that it was impossible. Walt pushed forward anyway. If Disneyland had failed, it would have bankrupted the company. Today, the Disney theme parks bring in BILLIONS of revenue and millions of visitors each year. 5. Change your attitude towards failure. “All the adversity I’ve had in my life, all my troubles and obstacles, have strengthened me… You may not realize it when it happens, but a kick in the teeth may be the best thing in the world for you.” – Walt Disney Walt Disney failed, a lot. His first studio, Laugh O’ Grams never made a profit. But the most notable is the fiasco of Oswald the Lucky Rabbit. He lost everything, his studio, his equipment, his animators and his creations. But from the ashes of that immense failure rose one of the most beloved characters ever created. On the train home from learning he had lost Oswald, Walt created Mickey Mouse. 6. Believe in yourself, even when everyone say’s you’re crazy. “When you believe in a thing, believe in it all the way. Implicitly and unquestionable” – Walt Disney Walt Disney had a unique relationship with his brother, Roy Disney. Walt would pitch an idea to Roy. Roy would say no and try to talk him out of it. Walt would continue anyway, and Roy would eventually give in and get the project financed. Throughout his entire career Walt was told what couldn’t be done. He was told no one would sit through an animated feature film. He was told you couldn’t mix animation with real life actors. He was told his idea for a theme park would fail miserably. Someone even told him that Mickey Mouse was a bad idea because a mouse would frighten women. He proved that just because it hasn’t been done before doesn’t make it impossible. Impossible is a word of a small minded person and Walt Disney dreamed big. He had an unshakable belief in himself and what he was doing; that was all that mattered. On the opening day of Disneyworld, five years after Walt’s death, someone remarked to creative director Mike Vance that it was too bad Walt Disney didn’t live to see this day. Vance replied, “He did see it. And that’s why it’s here”. 7. Resiliency is an entrepreneur’s best friend. “The difference in winning and losing is most often not quitting” – Walt Disney It took Walt 16 years to get the rights to make Mary Poppins, now considered one of the best films of that time. The problems he faced with author P.L Travers are so infamous it has been made into its own movie. He was turned down 302 times when trying to find financing for Disneyland before striking a deal with the television studios. And in the most unbelievable story, he was fired from his first job ever at a newspaper for not being creative and innovative enough! He went on to own that same company. Resiliency is the ability to withstand or recover quickly from difficult circumstances. Walt faced many difficulties that would have made the average person give up. Walt was able to keep pushing because he believed in himself and in his dreams, giving him the resiliency to work hard and make them come true. He believed in doing whatever it took to get the job done and, therefore, he got results that far exceeded what anyone else could have imagined. When Walt was asked what the secret to his success was, he thought for a while and then he said this: “I dream, I test my dreams against my beliefs, I dare to take risks, and I execute my vision to make those dreams come true.” Today the rules of success are no different. If Walt Disney, a man with limited education from a poor family, could create an entertainment empire from almost nothing, what’s stopping you from dreaming just as big?  Part 1
Having just spent a few weeks in the summer in Florida and time in Disneyland with the kids thought there is something about this place that was relevant to many of us in the SME community. It follows on in some way from the previous blogs on story telling and integrity while also reminding us the importance of leadership. The Walt Disney Company is a multinational mass media corporation valued at $45.429 Billion. It is the second largest broadcasting and cable company in the world and it has shaped the childhoods and pop culture of millions, probably billions of people. Quite simply it is the most well known company in the history of the world. And it all started with one man. Few people have changed this world to the magnitude that Walt Disney has. He proves that circumstance and education do not dictate what you can become. His life lessons serve as excellent reminders for entrepreneurs. You must be a salesman. “I’d say it’s been my biggest problem all my life… it’s money. It takes a lot of money to make these dreams come true.” – Walt Disney Sales gets a bad reputation, but make no mistake, selling is the most important skill you can master. And as Walt said, dreams take money and money comes from selling. Walt believed in himself and his dreams and could therefore convince others to believe in him too. Halfway through making Snow White, Disney ran out of money to finish the film that was termed “Disney’s Folly.” Even his own family begged him to give it up, but Disney was undeterred. He personally traveled to different producers and showed them the raw footage and convinced them to finish financing the film. Snow White became an instant success and ushered in the Golden Age of Animation. To finance attractions at Disneyland, he persuaded the television studios to finance building the park in exchange for original Disney programming. Guess what the programming was? It was basically an advertisement for Disneyland! This genius plan not only financed the park, but by the time it opened there were millions who couldn’t wait to go! It proved to be one of the most successful media campaigns ever done and it helped grow Disneyland into the international destination it remains today. Leadership is inspiration, innovation and focus. “You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality”. -Walt Disney The key to Walt Disney’s leadership is that he was an incredible storyteller. It’s one thing to tell your employees to do something, it’s another to inspire them to action. Walt would tell them a story. He would go into extreme detail and make it come alive for them. He would inspire his workers and make them a part of that story and as a result he would get more from them. When he was first pitching his animators on the story of Snow White, he went through the entire story, acting out the characters, even doing their different voices and movements. Walt had a unique ability to hire people more talented than he was and to focus and coordinate their attention towards a common goal. He admitted that he was a terrible animator. So he hired the best he could afford and focused on innovating the company. He also knew his workers. He knew what they were capable of and didn’t accept anything less than their best. He may not have been quick to compliment, but he was always clear about what he visualized and expected. Always be constantly improving. “Whenever I go on a ride, I’m always thinking of what’s wrong with the thing and how it can be improved”. -Walt Disney Walt believed in the future. He insisted that Steamboat Willie have the sound synced and recorded, unheard of for a cartoon at that time. Before Snow White, there was no such thing as a feature length animated film. After it became a huge success and literally changed the film industry, it led to the success of several more beloved Disney classics like Cinderella, Alice in Wonderland and Fantasia. Walt Disney could have rested on his laurels, but that wasn’t his style. Instead, he completely switched gears and set out to build an amusement park where parents and children could have fun together. Once Disneyland opened, Walt would walk around the park, personally testing all the rides, noticing if anything was out of place and asking the guests their opinions. If he noticed something was wrong, he would personally see that it was fixed. As his animators could attest, good enough was never good enough for Walt Disney. Part 2 to follow next week... Your thoughts become actions and your actions become your reputation. Why are people wary when the boss is in the area?
People judge themselves by their intent and others by their actions. The only one who knows your intent is you, but everyone sees your actions. What would your day look like if your intent and your actions were aligned? What would your reputation be? This is your integrity. What you do when no one is looking defines you. How long will you continue to do the right thing if others are taking shortcuts and getting more recognition? This is the leadership challenge. The right result should come from doing the right things. Sometimes we can get the right result, even if we don’t do the right things. Look at Enron – they got results. They were doing the wrong things. They failed spectacularly and took a number of institutions with them. Does anyone remember the accounting giant, Arthur Andersen? A number of individuals in these two institutions had no integrity and everyone suffered because of it. All leaders must understand what it takes to get the right results. Recognize the actions that get you to the finish line. Your people will then do more of the right things. More of the right things will get you better and better results. Don’t fall into the trap of only recognizing the right results. Recognize doing the right things and celebrate getting the right results. You will not force people to compromise with their integrity. Whether you are a team member or the leader or the boss, integrity is the only reputation to have. |
AuthorMark Huddleston is MD, Non-Exec, Skills, Employability & Productivity Advocate. Providing support to regional / local government and SME's Archives
June 2025
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